Store Policy

Customer Care

Thank you so much for your business! We at Sovereignty Beauty truly appreciate your business and are so glad you decided to use to fulfill your organic skincare and wellness needs. Each product is packaged to order just for you with all the information needed to get the most from your order. If you have any more questions or concerns, feel free to visit our FAQs page or contact us directly. If you are interested in sampling products, click here for more information. You will also be able to find helpful tips and tricks on our social media platforms so be sure to stay up to date!

Customer Service Hours

Customer Service is available Monday through Friday 12:00pm to 6:00pm EST. To contact us, please use the information found on our Contact Us page. Please allow up to 48 hours to receive a response. 

Privacy Policy

Your privacy is of the highest importance to our business, so we wanted to take the time to let you know how we use, store, and protect your personal information. All information collected during the sales process is used for the completion of your order and to maintain contact with you. No information is sold, or given to any other organizations, and companies.

Any payments made through third party applications follow the rules set forth by that application in terms of privacy; Sovereignty Beauty will not be held responsible for any privacy breaches through third party applications. 

Sales / No Refund Policy

All sales are final. Products sold on our website are considered customized items as each order is filled to suit your specific business/company needs. For this reason we cannot accept returns.

 

We do not guaranteed results as hair and skin respond differently to different products. If you are unsure of how a product will work, please order samples. We do not guarantee the efficacy of customized items nor will we know how they will perform for you.

 

Due to the nature of our products, we do not provide exchanges; there are no exceptions to our no refund policy.

Products

We have made every effort to display as accurately as possible the colors of our products that appear on our site, however, due to the 100% hand crafting manufacturing process we can not guarantee that any color will be accurate.

 

Due to the nature of natural products, herbal extracts and natural Ibotanicals may be seen in skin and cosmetic products. This does not change the efficacy of the product and is not cause for concern. All Sovereignty Beauty products sold on this website are intended for cosmetic applications applied externally to the skin. Do not use this product for anything other than its intended use.

 

Note that during seasonal temperature changes natural products can become thinner or thicker. We cannot replace your product if it is not the viscosity that you expected. While samples can give you a general idea of what a larger size will be like, sometimes there can be slight differences. Natural ingredients do vary from lot to lot and thus a finished product can have slight variations. All of our products and ingredients are carefully chosen for quality.

 

Products are guaranteed for up to 12 months from day of receipt unless otherwise stated. If sample formulations are not transitioned to bulk production within 6 months from date of receipt, the formulation will be added to stock and become available for reproduction for other inquires.

Cancellations & Order Changes

Orders can be cancelled and/or altered only 24 hours after order placement. There are no exceptions. Sovereignty Beauty is not responsible for order placement mistakes made by the buyer. No exceptions. After 24 hours from order placement the sale is considered FINAL and cannot be canceled or altered.

 

Sovereignty Beauty, in its sole discretion, reserves the right to refuse service to anyone, at anytime, with or without cause or reason. We pride ourselves in customer satisfaction and professionalism, and expect the same respect from all customers. In the event of conflicting interests, disputes, or policy violation, Sovereignty Beauty reserves the right to refuse future service and refund all monies paid by the customer (unless order has already been filled and/or shipped) without notice.

 

Sovereignty Beauty reserves the right to cancel pending orders for issues due to failure/refusal to review/agree to our Private Label Manufacturing Agreement, suspicious activity/unverified and unconfirmed accounts and conflict. No exceptions.

Zero Tolerance Charge Back Policy

Customers are urged to contact us by email prior to filing a charge back. In many cases, any dissatisfaction can be resolved simply and easily. A charge back occurs when a customer contacts a credit card-issuing bank to initiate a refund for a purchase they made on their credit card.

 

Since charge backs are costly and can add a considerable amount to our operating costs, which will ultimately affect the ability to provide the best prices for our valuable customers, we will not tolerate charge back abuses. All abusers will be reported to the Charge back Protection Project, which may affect an abuser's ability to purchase at other online retailers across the United States. In all cases where the charge back is clearly fraudulent and/or an attempt to circumvent Sovereignty Beauty’s policy and contract, we will file a report with the IFCC (Internet Fraud Complaint Center), the customer's local authorities as well as with the Better Business Bureau. If the product was delivered via U.S. Mail or to a Post Office box, we will also file a mail fraud complaint with the postmaster or Federal Authorities.

 

Sovereignty Beauty will turn delinquent accounts over to a collections agency and reports will be filed with all credit bureaus as a delinquent collection account. You are fully responsible for paying all monies owed to Sovereignty Beauty. In respect of any payment made by you, you agree that you will not make any charge-backs, and/or deny or reverse any such payment and will reimburse the Supplier for any charge-backs, denial or reversal of payments you make and any loss suffered by the Supplier as a consequence. In the event that payment of a shipped order is reversed by you or a third party payment processor you are responsible for making payment to Sovereignty Beauty immediately. Payment is due within 24 hours of reversal. Past due amounts will accrue a penalty of $3.00 per day until payment in full is made. Delinquent accounts are turned over to a collection agency and reported to the credit Bureau.

Wholesale Inquiries

Sovereignty Beauty offers wholesale and private label services. If you are interested, please visit our private label page or contact us for more information. 

Payment Methods

- Credit / Debit Card

- PayPal

- Sezzle

- Offline Methods (for payments made offline only)

We accept all electronic forms of payment. The credit card and/or account used for payment must have the same Name, Shipping, and Billing address of the client or business/entity. Any payment received that does not match the name of the client must have written and verified approval from the card holder; if not, payment will become void.

Shipping and Handling

Items are shipped to protect them from damage while in transit. We wrap labels and package bottles tightly and they are enclosed with peanut packaging.

Gift Cards / Coupon Codes

No two gift cards or coupon codes can be combined, one code per order.

More information can be found here.

To redeem your gift card or coupon code please enter the respective code at checkout once you’ve met the term and conditions of the gift card or coupon code (order minimum, number of items etc.)

GET $20 OFF YOUR FIRST RETAIL ORDER WHEN YOU SIGN UP BELOW  || FREE SHIPPING ON ORDERS $89+